The Cloud Hotel-Kaohsiung

RESERVATION
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The Cloud Hotel-Kaohsiung

1. Check in 

The hotel accepts check-in after 16:00 pm (please refer to the room introduction; the latest reservation time (keep the room on the latest time): 24:00 pm), please show the "Reservation" "Success Form" and "Identity Document" for processing. 

2. Late check-in time 

If the booker cannot check in before the "Last Reservation Time" for some reason on the day of the stay, the booker (or the check-in) must inform the hotel in advance. If there is no agreement with the hotel for the check-in time and the check-in time exceeds the reservation time, the reservation (and the occupant) will be regarded as unconditional abandonment of the reservation (accommodation rights). 

3. Check out 

The hotel's check-out time (Check-out) is (before 11:00 am), and other transactions between the booker and the hotel (such as extended stay, extra bed, meals, tips, telephone charges, etc.) , must be settled with the hotel on-site. 

4, order changes 

The reservation should be made 3 days before the date of check-in (excluding the day of check-in). 

Each order is limited to one change, limited to the original hotel, and no refunds will be processed after the change is completed. 

After the order is changed, if the total order fee is greater than the total cost of the original order, the booker should make up the difference. (limited to the original hotel) 

After the order is changed, if the total order fee is less than the original order fee, the booker shall not request a refund of the difference. (limited to the original hotel) 

 

If the total amount of the agreed house price is received in advance, it shall be handled in one of the following ways:
Proportional refund of the total amount of the prepaid agreed house price:
(1) If the cancellation notice of the passenger arrives before the third day before the scheduled accommodation date, the operator shall refund 100% of the total amount of the agreed room rate received in advance.
(2) If the passenger's cancellation notice arrives between the first day and the second day before the scheduled accommodation date, the operator shall refund 50% of the total agreed room rate received in advance.
(3) If the passenger's cancellation notice arrives on the day of the scheduled stay or the cancellation notice is not received, the operator may not refund the total amount of the pre-paid agreed room rate.
 
Keep the paid amount within two months as a discount for future consumption:
(1) If the cancellation notice of the passenger arrives before the scheduled accommodation date, the paid amount can be retained within two months as a discount for future consumption.
(2) If the passenger's cancellation notice arrives on the day of the scheduled stay or the cancellation notice is not received, the operator may not refund the total amount of the agreed room rate received in advance.